Hi, I’m Hsiao.

Navigating between fintech, healthcare, enterprise, and AI, I find joy in untangling ambiguity—applying data and research to shape bold, intuitive design, and guiding others to do the same.

My teammates call me a design sherpa.

  • Design is not just how it looks—it’s how the business sees.

    I turn ambiguity into strategy. I help teams prioritize what matters and turn abstract goals into product direction. Whether reframing scattered asks into a cohesive platform or aligning teams on long-term value, I bring clarity and systems thinking.

    → Intuitive Surgical Experience Framework
    → Adobe AI Workflow Roadmap

  • The best design needs no explanation.

    I challenge assumptions and uncover real needs. From surgical tools to financial calculators, I lead trusted, intuitive experiences recognized for transforming complexity into clarity.

    → My Intuitive app—4.8/5 App Store, 6+ UX awards
    → Anatomical Visualization—SUS 88, 29% above average
    → MassMutual Financial Tools—Forrester Award

  • Design is a system, not a screen.

    I think in relationships across time, tools, people, and goals.
    I build frameworks that scale and systems that endure—from evaluation rubrics and ecosystems to platform-wide patterns.

    → Intuitive Surgical Experience Framework
    → Adobe AI Evaluation Rubric

  • Design excellence is a team sport.

    I coach through clarity and critique, guiding teams to ask sharper questions, make better decisions, and scale both impact and design culture.

    → Adobe Design Analytics Workshop
    → Intuitive Surgical Team Coaching & Product Requirment Frameworks
    → MassMutual Organization-wide Design Thinking